This is a draft. It will be reviewed before Dishmate opens to the public.
Plans
If something went wrong with a payment for a plan (for example, you were charged twice, or the plan didn’t start), ask for a refund in the app or write to us. We look at every request and reply as soon as we can.
Meals
You pay for your meal at the restaurant, so the restaurant handles anything about the bill. Dishmate doesn’t take payment for meals.
Booking fees
If you paid a booking fee for a meal that was cancelled, declined or didn’t happen, the app opens a refund for you where the rules allow.
How refunds are paid
A refund goes back the way you paid (UPI, or through the payment provider) once it is approved. Your bank may take a few days to show it.